Some spare parts and accessories can be purchased directly via our website. Other parts and variants are not part of our standard product range and require separate investigation. We cannot guarantee that all spare parts or special orders can be fulfilled.

Please provide the product name, order number or item number, quantity, and a photograph of the part you need. If the item is an older product, we also require a photograph of the entire product and its markings so that we can identify the correct model.

If you are requesting a different variant, please specify the color, size, and material. If the order can be fulfilled, we will provide the price and estimated delivery time before you make your final decision.

Please note that our capacity to investigate and process such special requests is limited during the periods of November–February and the summer months of June–August.

If the part has broken during normal use, please provide a description so that we can determine whether the matter should be handled as a warranty claim.