You can cancel your order via "My Pages" as long as that option is available for your order. Log in and open the relevant order.

If you are unable to cancel it there, please contact us as soon as possible, providing your order number and the products you wish to cancel. We will check whether it is still possible to stop the order.

Once the warehouse processing has begun or the order has been dispatched, we cannot guarantee that it can be stopped. A request does not constitute confirmation that a cancellation has been successfully processed. If the order has already been dispatched, you may need to return the items instead.

If you wish to cancel due to a delay, please specify this when contacting us.