Ensure that you are shopping on the correct website and using the right currency for the gift card, that it has not expired, and that there is a remaining balance. Follow the instructions at checkout to add the gift card.

If the checkout process has separate fields for the card number and PIN, both must be entered in the appropriate places. Make sure that no extra spaces are included when copying and pasting these details.

If the card still does not work, please contact customer service. Include information about when you received the card, which website you are using, and a screenshot of the error message. Please redact the card number and PIN in the screenshot. We will help you investigate the issue.