The final day for collection is stated in the carrier’s notification. If the package is not collected or cannot be delivered, it may be returned to us. In such cases, fees may apply in accordance with the terms and conditions of your purchase.

If you wish to cancel your purchase, you must notify us. Simply allowing the package to be returned does not constitute a formal cancellation of your purchase.

Have you not received a notification, are you disputing a delivery attempt, or has the carrier returned the package for some other reason? Please contact customer service so that we can investigate what has happened. Further information is available on our website.