Select a standard return if the item is in perfect condition but you have changed your mind about the purchase—for example, regarding the size, color, or model.

Select a claim (complaint) if the item is damaged, does not function as it should, or if you have received the wrong product or incorrect parts. This applies even if you have not yet used the product, and also if you would prefer a refund rather than a replacement.

Describe the issue when registering your request so that we can determine the appropriate course of action. If you are unsure, or if you have already registered the wrong type of case, please contact us before submitting a new registration. Start the process via our website.