Submit a claim via our claims registration portal and select the option indicating that you have received the wrong product. Describe what you ordered and what you actually received.

Attach photos of the product or parts, as well as the product and packaging labels. If the issue concerns assembly, show which parts do not fit together.

Keep the parts and wait for our instructions. Do not attempt to modify or force together parts that appear to be incorrect. We first need to identify what needs to be rectified.