Claims
- What terms and conditions apply to a claim?
- How long do I have the right to make a claim?
- How do I make a claim regarding a product?
- Does it cost anything to make a claim regarding a product?
- My package was damaged during delivery – what should I do?
- Returns and claims – select country
- Should I choose a return or a claim?
- I have already registered a claim – do I need to do it again?
- I cannot register my return or claim
- What images and information are needed for a claim?
- What is a batch number, and where can I find it?
- What happens after I register the claim?
- I have already returned a faulty item – how do I get help?
- I have received the wrong product or the wrong parts
- I no longer have the original packaging – can I still file a claim?
- Are variations in wood, stone, ceramics, and other materials a defect?