No, do not register the same claim again. If you wish to provide additional information, images, or video, please reply to the confirmation email.

If you receive a new prompt to register despite having already done so, please reply to that same communication, stating when you submitted the claim and the relevant order number. We will help you follow up on the existing registration.

If you have not received a confirmation, please check your junk/spam folder and contact us, providing your order number and the approximate date of registration. We will then check whether the case has been registered. Please note that a standard email or a message sent via a contact form is not necessarily the same as a formal registration in our claims system.