From the time your return arrives at our warehouse, we reserve a processing time of up to 10 working days to inspect the condition of the product and register the products as returned. We will process the refund after the processing time and when your return has been registered and approved by our warehouse staff. It then normally takes 5-7 banking days before you have the money in your account. A confirmation will be sent via email and a refund will always be made to the same payment card that was used when you completed your purchase. If you have chosen to pay by invoice, our payment partner will contact you at your email address for further information regarding the refund.