A return must first arrive and be registered. Following this, the refund is processed in accordance with the terms and conditions of your purchase. The transit status of the return, its registration at our warehouse, and the actual refund are separate steps.

Refunds are handled based on the payment method used for the original purchase. Consequently, the refund process may vary depending on whether you paid via card, direct payment, invoice, or gift card. In cases involving multiple payment methods, the refund amount may be distributed across those different methods.

Current timeframes and terms can be found on our website. If the stated timeframe has passed without you receiving a confirmation or a refund, please contact customer service, providing your order number and any relevant return tracking information.