First, check the confirmation and instructions from your return registration—be sure to look in your spam folder as well. The specific method used—such as a return label or a QR code—depends on the carrier and the market.

If the necessary documentation is missing or not working, please contact customer service. Provide your order number, confirm whether you have already registered the return, and state the number of packages to be sent. It is also helpful to include any error message you may have received.

Do not register the same return again if it has already been logged. We will help you verify the existing registration and ensure you have the correct shipping documentation.