Please provide the order number, the product in question, the quantity, and a brief description of the issue. State when the problem was discovered and what kind of resolution you would like.

Please attach:

• a photo of the entire product,

• a close-up photo that clearly shows the issue,

• a clear photo of the product label or batch number,

• in the case of transport damage: photos of the inner and outer packaging as well as the shipping label,

• in the case of an incorrect product or incorrect parts: photos of what you received and its labeling.

In the event of a functional issue, a short video can help us assess the problem. Additional photos or videos can be sent by replying to the confirmation email you receive after registration.

If you need assistance in locating the product label or gathering the required information, please let us know when you contact us.