The extent to which you may handle a product depends on whether you are exercising your statutory right of withdrawal, utilizing an extended return policy, or filing a claim regarding a defect. If you are considering a standard return, please check the terms and conditions of your purchase before using or assembling the product.

If your handling of the product has affected its value, an assessment of the reduction in value may be made in accordance with the applicable terms. Always pack returns in a way that ensures the product is protected during transit.

If the product is defective, it should be handled as a claim. The fact that the product has been unpacked or that the original packaging is missing does not, in itself, prevent us from examining the defect. Please contact us for instructions. You can find more information on our website.