You will receive a confirmation once your claim has been registered. We will then review the documentation provided and, if necessary, contact the manufacturer or the carrier. We may need to request additional information before a resolution can be determined.

Registering a claim does not constitute a decision regarding a replacement, repair, or refund. You will be informed of the next steps and whether the product needs to be returned.

Please reply to the confirmation email if you wish to provide additional information, inquire about the status, or change your preferred resolution. Do not submit a new claim for the same issue.

Up-to-date information regarding response times can be found on our website. If you have waited longer than the stated timeframe, please contact us via the existing email thread, or provide your order number and the approximate date the claim was registered.